FAQ
Have Any Questions?
Shopping
What is the status of my order?
We will send you an e mail once the order is process from our end. Then you will receive an e mail with the tracking ID. You can click on the link to track the shipping or you can use the AWS ID in Tracking in cocoontoys.com.
Can I change my order?
Once the order is place and it cannot be changed.
Where do you ship?
We will ship the product to the address provided by the customer during the purchase.
Payment
What payment methods do you accept?
Accepts all Major Credit /Debit Cards , Apple pay.
Which currency will I be charged in?
You will be charged in the currency appeared in your screen which is most probably your country currency.
Orders & Returns
How long does it take to ship my order?
It usually takes 3 to 5 days within UAE and up to 10 days for other countries.
How can I track my package?
You can use the TRACKING Option in the cocoontoys.com to track the package by using the AWS Number.
Do you have physical stores?
YES, we sell our products through different partners such as Virgin Megastore in UAE, KSA, Oman, Qatar and Bahrein, AL Khalili Oman and Fantasy World Kuwait.