Terms and Conditions
This page will enumerate to you our terms and conditions in supplying products. Please read it carefully before you place any order from Cocoon Toys (www.cocoontoys.com). When you order any of our products, you also agree to these terms and condition. However, your statutory rights will remain preserved.
1. Your Status
- Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the United Arab Emirates.
- Cocoon Eco Toys is based in United Arab Emirates.
- Minors under the age of 18 shall are prohibited to register as a user of this website and are not allowed to transact or use the website.
If you have suspicions that your account has been hacked or your password becomes known to another person, then let us know immediately. Also, you agree to report to us once you change your e-mail or information.
Lastly, Cocoon Toys reserve the right to refuse your access to the website, remove your content, or terminate your account at our discretion.
3. Changes to the Website
There might be information on the website that will be removed, edited, or changed. We reserve the right to do so at our discretion. Also, we may terminate, discontinue, modify, or suspend the website or any of its aspect whenever we see fit. We also reserve the same right in making changes to our Policy, Terms and Conditions, and other policies.
4. Proprietary Rights
All the materials used on the website including the content, web design, copyright, patents, trademarks, source codes, database rights, and other intellectual property rights is controlled and owned by Cocoon Eco Toys. The content must not be reproduced, modified, sold, or distributed without our written consent.
Cocoon Toys and its logo are trademarks of Cocoon Eco Toys trading in the United Arab Emirates. Unauthorized reproduction or use of these trademarks is not allowed.
Materials used on the website, including but not limited to the content, is solely for your personal use. Using them for other commercial purposes is a violation of trademarks, copyrights, and other proprietary rights.
You agree that you will not interfere with the website’s security including its system, resources, and services. You will also not harvest any information about the website and its users.
6. Third Party Websites
The website may display links to third party websites. Once you access this, you understand that you are at your own risk and we are not held accountable for the reliability, accuracy, or availability of the third party websites.
7. Termination of Access
We reserve the right to restrict, suspend, or terminate your access to all or any part of the website at our discretion. If you breach the Conditions and we notice it late, we are still entitled to take action.
8. Privacy and Communications
When you make interactions with the website, we are allowed to collect personal information when necessary. This will include your name, e-mail address, and other information.
9. Limitation of Liability
We do not accept liability for direct, indirect, incidental, or consequential damages including corruption of data, loss of profits, and other loss that restricts your access to the website.
We may terminate or suspend the website’s operation for maintenance or another reason. Technical issues may also make the website unavailable at one time or another. We do not make any guarantee that the website will run 24/7 without any interruptions or bugs.
In all Circumstances, the Maximum liability is limited to the purchase price of the product sold. Cocoon Eco Toys Shall Not under any circumstances be Liable upon a claim or Action in Contract, Tort, Indemnity or Contribution, or other claims relating to the products it sells which exceeds this liability limit. Cocoon Eco Toys shall Not be liable for third party claims for damages against the customer or for malfunction, delays, interruption of service, loss or damage to exemplary damages, whether or Not Cocoon Eco Toys has been made aware of the possibility of such claims or damages.
10. Governing Law and Jurisdiction
When you access the website, you agree that these Conditions and the customer-seller relationship between us will be governed by the laws in the United Arab Emirates.
This page contains policies that will be used in making transactions through Cocoon Toys website.
Availability and Delivery
Your order will be delivered within a reasonable time frame, which will be agreed upon order. If there is no delivery date specified during transaction, then we will send the product to you within the most reasonable time.
Delivery Date and Time
Delivery usually runs from 8am to 6pm from Saturday to Thursday, with the exception of holidays in the United Arab Emirates.
Once the product is on the way to you, we will send you an e-mail with the tracking number of the dispatch.
Risk and Ownership
Ownership of the product is transferred only after we receive full payment of all sums in which you are due, including the delivery charge (if applicable).
Price and Payment
The product prices and the delivery charges shall be displayed on the website, except when there is an error. Since our site includes many products, it is possible that some of the prices listed may not be correct. When this happens, you will either be contacted before delivery or you will be charged the lesser price. If the error is obvious, then we are under no obligation to give the product at the lower price.
Product prices, are liable to change at any given time. The same is true for delivery charges. However, changes will not affect product already dispatched for delivery.
Payment of the products will be Cash On Delivery.
Refund & Cancellation Policy
You are only allowed to return products under the following circumstance:
- You have cancelled your order 3 days before the delivery.
- You have received a wrong product. In which case, please return the toy to us in good condition. To get a full refund and replacement of product, you have to show us your purchase receipt.
- You have received a faulty product. In which case, we can either fully refund you or send you a replacement.
- Refunds will be done only through the Original Mode of Payment.
Once you send back a product, we will examine it and see whether the toy is still in good condition. If it is, then we will send you your refund. If damages are found and it’s proven that you have inflicted it, then we reserve the right to deny your full refund.